Terms and conditions
All services undertaken at Obsessive Car Detailing Ltd ("Obsessive") are subject to the following Terms and Conditions. Specific terms are listed for the online Car Care Shop.
Payment Terms
Unless otherwise stated on the invoice, payment is due on the same day of service. If payment is not made on the due date, Obsessive may charge interest on the overdue amount calculated on a daily basis from the due date until actual payment.
Obsessive may choose to charge a deposit to secure a booking confirmation. This will be invoiced separately, and will consist of a percentage of the overall service booked. Non payment of this deposit invoice will result in booking cancellation. Deposits are non-refundable.
Obsessive employs a third party debt collection agency. Should payment not be made, the overdue debt will be recovered through said third party agency. You will also be liable to pay all expenses and costs (including legal costs as between solicitor and client) in relation to the recovery or attempted recovery of any overdue amount.
Credit card payments incur a surcharge of 3%.
Cancellation Policy
We ask that if you must cancel or reschedule any appointment, that you please provide us with at least 24-hour notice. This way, we will be able to accommodate clients on our waiting list.
We do understand that unavoidable issues arise and will do our best to work with you in case of an emergency. Last minute cancellations or ‘no shows’ may be charged a cancellation fee. Here is our general breakdown of cancellation fees:
- Less than 1 day notice will result in a charge equal to a minimum 50% of reserved appointment(s)
- ‘NO SHOWS’ will be charged 100% of service amount (more than 2 no shows will require pre-payment of any future appointments)
- If an appointment is rescheduled more than 2 times you will be asked for 50% non-refundable deposit to secure the booking.
Vehicle Detailing Services
- Our services and, where applicable, the steps entailed in each Detailing Package are listed at www.obsessive.co.nz.
- Obsessive reserves the right to refuse service.
- Unless otherwise arranged and agreed prior, the services listed at www.obsessive.co.nz are what will be performed for each Detailing Package.
- Unless otherwise arranged and agreed prior, Obsessive will not clean closed interior pockets (such as the glove box and center console armrest pockets, if fitted). This is due to client privacy.
- Please ensure you have notified your insurance company that your vehicle is in our care and ensure you have cover for the vehicle while at our location (33 Walls Road, Penrose, Auckland 1061).
Paint Protection Film Specific Terms of Service
Any current stone chips on the areas we apply film may in fact become more obvious after application due to uneven surface under the film. The application of Paint Protection Film involves removing & applying film multiple times which can cause stress to paintwork. Whilst Obsessive Car Detailing Ltd ensure the highest level of care when applying film, there is always a risk of paintwork lifting (separating the clear coat from the base layer). Should the paintwork not be original (i.e. if there has been a respray on the vehicle) there is a much higher chance of paint lifting. This is a risk of the job being undertaken, and not something we take responsibility for. To lessen this risk, we will always assess the vehicle prior to commencing work and whilst some risks can be identified, this process does not eliminate all risks. All work is undertaken with the understanding our clients are happy to accept these risks & associated responsibility for damages.
Ceramic Coating Specific Terms of Service
Obsessive warrant exterior ceramic coatings under the following terms & conditions. Obsessive coatings are warrantied for the lifespan listed on the warranty document provided with your vehicle.
Providing that all of the terms and conditions have been met (and none of the exclusions are evident), Obsessive will rectify and/or reapply the coating.
Obsessive warrant exterior ceramic coatings under the following terms & conditions. Obsessive coatings are warrantied for the lifespan listed on the warranty document provided with your vehicle.
- All warranty concerns must be addressed by Obsessive in the first instance
- Warranty cards are provided in the name of the vehicle owner at the time of application and cannot be transferred.
- When vehicles require re-application following panel work, a fee is incurred for said reapplication
- The vehicle's paintwork is required to be maintained under Obsessive recommendations
- Exclusions from warranty include (but are not limited to) swirl marks, environmental fallout (such as but not limited to bird droppings and bug residue), scratches, waterspots, overspray, defects, rust, faded clear coat, peeling, other forms of damage and impacts.
- Warranty may be void if it is deemed the owner has been negligent or careless in the maintenance of the vehicle paintwork or there is damage evident to the coating that has arisen from improper wash technique.
Providing that all of the terms and conditions have been met (and none of the exclusions are evident), Obsessive will rectify and/or reapply the coating.
Ceramic Coating Lite Specific Terms of Service
- This service does not include machine polishing preparation - marring from decontamination and pre-existing swirls and clear coat damage will remain under the coating
- The decontamination service provided in this package will remove light contamination on the surface, no heavy contaminants will be removed
- The coating applied is a 1yr ceramic coating
- Unlike our Professional Range, no warranty cards are provided. Rather, this coating has a 1yr expected lifespan.
- Warranty may be void if it is deemed the owner has been negligent or careless in the maintenance of the vehicle paintwork or there is damage evident to the coating that has arisen from improper wash technique.
- Exclusions from warranty include (but are not limited to) swirl marks, environmental fallout (such as but not limited to bird droppings and bug residue), scratches, waterspots, overspray, defects, rust, faded clear coat, peeling, other forms of damage and impacts.
- This service does not enable the recipient to receive our June Special product pack.
Vehicle Collection
Unless otherwise organised prior, vehicle collection from Obsessive is due on the same day as notification of completion of the service (the "due date"). If collection is not made on the due date, Obsessive may charge storage fees calculated on a daily basis from the due date until actual collection.
Due to workflow and ensuring the absolute best quality levels are upheld for our clients, we may request specific time slots available for vehicle collection. In this case, notification will be sent prior to the collection time.
Should you wish to pick your vehicle up outside of these hours, this must also be arranged with the Obsessive Client Services Team - 0800 NO SWIRLS (0800 667 947) or [email protected]
Unless otherwise organised prior, vehicle collection from Obsessive is due on the same day as notification of completion of the service (the "due date"). If collection is not made on the due date, Obsessive may charge storage fees calculated on a daily basis from the due date until actual collection.
Due to workflow and ensuring the absolute best quality levels are upheld for our clients, we may request specific time slots available for vehicle collection. In this case, notification will be sent prior to the collection time.
Should you wish to pick your vehicle up outside of these hours, this must also be arranged with the Obsessive Client Services Team - 0800 NO SWIRLS (0800 667 947) or [email protected]
Loan Car Terms
Should Obsessive Car Detailing Ltd provide a loan car, the following terms must be met:
Should Obsessive Car Detailing Ltd provide a loan car, the following terms must be met:
- The hirer must be over the age of 18 and hold a full valid NZ drivers license
- The hirer is responsible for the loan vehicle from taking the keys up until inspection and handover of the vehicle back to Obsessive
- The hirer will ensure the petrol tank is refilled to the level as received. If this is not filled, a filling fee of $50 plus fuel costs will be passed to the hirer.
- An excess of $1,000 applies to any damages incurred during use. The hirer acknowledges they are responsible for damages or losses to this amount.
- Any infringement notifications such as speeding tickets recieved for the time the loan car is in the hirer's care are the hirer's responsiblity.
- There is no smoking permitted in the loan car.
- There is no guarantee a loan car will be available, and it is at the discretion of Obsessive whether to provide such.
Privacy Policy
Our Commitment To Privacy
Your privacy is important to us. To better protect your privacy we provide this Privacy Policy, which explains our online information practices and the choices you can make about the way your information is collected and used. To make this Privacy Policy easy to find, we make it available throughout our site and where personally identifiable data may be requested.
The Information We Collect
This Privacy Policy applies to all information collected or submitted on our website. On some pages, you may be able to order products, make requests, and register to receive email updates. The types of personal information collected at these pages include:
Name
E-mail address
Phone number
How We Use Information
We do not share the information you provide about yourself with outside parties except to the extent necessary to complete that order. We may use your e-mail address to communicate with you, for example, to notify you of special offers or programs you might find of interest.
We use return e-mail addresses to answer the e-mail we receive. We may also use these e-mail addresses to respond to queries.
You may be able to register with our website if you would like to receive updates on news , events, or new products or services.
We may use non-identifying and aggregate information to better design our website and share with our advertising agencies. For example, we may tell an advertising agency that X number of individuals visited a certain area on our website, or that Y number of men and Z number of women filled out our registration form, but we would not disclose anything that could be used to personally identify those individuals.
If you choose to register or receive products or materials from us, or to otherwise give us personal information, we may store some or all of that personal information and use it for marketing research and marketing purposes. We will never sell your personal information to any other company. In the event of a criminal investigation or a suspected illegal activity, we may be required by law enforcement agencies to share certain personal information.
Finally, we never use or share personally identifiable information provided to us online in ways unrelated to the ones described above without also providing you an opportunity to opt out or otherwise prohibit such unrelated uses.
Intellectual Property
Terms and logos associated with Obsessive are trademarked as at November 2018 under IPONZ case 1108606 and updated logos and words as of November 2023 under IPONZ case 1239519.
Obsessive Product Store Policies
The following policies relate to products purchased on our Online Product Shop. We ship to New Zealand nationwide. Your order is important to us, which is why we want to make sure that your products arrive on time and in excellent condition.
General Shipping Information
Delivery Timeframes
We are partnered with third-party courier companies in New Zealand. Items will normally be delivered during working hours only. To process your order for delivery, it might take up to 2 working days from our warehouse to couriers. The delivery timeframe starts after the courier collects your order from our warehouse.
The couriers’ delivery timeframes are usually:
2-3 working days to Auckland,
3-5 working days to North Island,
5-10 working days to South Island.
Up to 14 working days for rural or out-of-the-way areas.
Track your orders
Once your order has shipped from our warehouse, please directly contact the courier company with any inquiries about the status of your package. We use a third-party courier company to ship orders. If you have any questions regarding the status of your shipment, Obsessive will try our best to help you contact the courier company. However, we have no control over the courier companies' delivery timeframe or outcome. Therefore, the fastest and the best way is you directly contact the courier company with any inquiries about the status of your package.
We use these courier companies to ship orders around NZ:
ONSEND
09 217 3458
[email protected]
https://www.onsend.com/
FLIWAY
09 255 4610
[email protected]
https://fliway.com/
KIWIEXPRESS
[email protected]
09 589 4100
https://www.kiwiexpress.co.nz/
POSTHASTE
09 525 2060
[email protected]
https://www.posthaste.co.nz/
NZ COURIERS
09 526 3100
[email protected]
https://nzcouriers.co.nz/
ARAMEX
09 634 3704
https://aramexpress.aramex.com/contact-us/
Change of delivery address
We can change the delivery address if the order is not yet shipped. Once an order is shipped we are unable to redirect the package to a different address and is the customer's responsibility to coordinate with the courier company.
Important Delivery Information
Inspect Your Products: Please carefully inspect each product upon delivery. Even if the outer packaging appears undamaged, internal items may be affected.
Reporting Damage: Any signs of damage, such as tears, holes, or compression to the packaging, should be noted immediately upon delivery. Ensure to write “Damage/Loss” on the Consignment Note if any issues are noticed.
Acceptance of Goods: Accepting the delivery without noting "Damage/Loss" confirms that all goods were received in good condition. Please avoid using terms like “STI” (Subject to Inspection) or “STC” (Subject to Check), as these are not acceptable for claiming damages or losses.
Claims and Reports: Report any damages to us within 12 hours of delivery with photos of the affected items. Claims reported after 12 hours, or without the appropriate "Damage/Loss" notation, will not be accepted.
Liability for Unattended Deliveries: We do not cover damages or losses for items authorized for drop-off without a direct handover or if the POD (Proof of Delivery) is signed without indicating issues.
We value your trust and are committed to ensuring your satisfaction with every order.
Shipping Delay or Stolen Shipment
If there are Shipping Delays, it may take an additional 7-10 business days for delivery.
Please note: Shipping delays are completely out of our control, and Obsessive is not responsible for the delay that is occurred by the NZ courier company.
Normally all packages require a signature for delivery unless permission or instruction is given by the customer to leave the goods without a signature. In the case that packages are left at your front door by the postal courier if no one is home to receive it. We have no control over what happens to your package once the courier delivers it. We do not replace or refund orders that are scanned "delivered" by the courier companies.
We are not responsible for lost or stolen packages or packages delayed in transit.
Non-Refundable Shipping
Original shipping fees are non-refundable. Shipping fees cover the services provided by the carrier and will not be refunded if an item is returned for any reason.
Shipping to Rural Areas
Please note: all rural freight delivery addresses will attract a Rural Delivery surcharge.
Our freight estimates on our website are to the registered freight company depot address, closest to the customer's delivery address, and to most metropolitan addresses. For rural area addresses, freight companies reserve the right to charge a surcharge where they deem necessary. In this case, if the original shipping fee charged is not sufficient to cover the Rural Delivery Surcharge to deliver to the customer’s provided address, your order will be delivered to the nearest freight company depot address. From that point, it’s the customer’s responsibility to arrange delivery at your cost. When your order is ready for collection depot staff will give you a call to let you know.
If you are not able to collect it from the depot and require a door-to-door service, our staff member will contact you by email to let you know the extra fee for the Rural Surcharge needed for the freight company to deliver the package to your provided address.
Oversized Items
Any large, unusually-shaped, package over 1500mm, volume over 0.125m3, or heavy parcels over 25kg items within New Zealand might attract an oversize surcharge.
Delivery Point Policy
“Delivery Point” means an outside area of the Premises, such as the Customer’s front door, or any particular outside area specified by the Customer on a particular Product order form. If the Premises are a multi-level building, the Delivery Point shall be located on the ground floor of such building. For customers who live rurally, the delivery point may not be the residence stated.
Deliveries will be made to the Delivery Point. If the courier brings the Products inside the Premises, beyond the Delivery Point, at the request of the Customer, the Customer needs to pay the additional fee.
Authority to leave / non-signature required delivery
For any authority to leave (ATL) and (or) non-signature required delivery request, meaning you have agreed that our courier companies will not be liable for any damages or losses to a package left in accordance with the instructions provided.
Highly Fragile and Dangerous Items
We are not able to ship any products/goods referred to as “highly fragile products” or dangerous goods. You can choose to pick up the products/goods or arrange for your own trusted courier to pick up the item(s) from our Auckland warehouse. Any “highly fragile products” that are authorised by you to be shipped by Obsessive will be at the customer’s risk and will make all damage claims and warranties void. We are not liable to pay any compensation to you for any loss or damage, or any delay in delivery of, those products/ goods referred to as “highly fragile products”.
For more information about our warranty, claims, and return, please visit www.obsessive.co.nz
Obsessive Return Policy
Copyright © 2023 Obsessive Car Detailing Ltd
Our Commitment To Privacy
Your privacy is important to us. To better protect your privacy we provide this Privacy Policy, which explains our online information practices and the choices you can make about the way your information is collected and used. To make this Privacy Policy easy to find, we make it available throughout our site and where personally identifiable data may be requested.
The Information We Collect
This Privacy Policy applies to all information collected or submitted on our website. On some pages, you may be able to order products, make requests, and register to receive email updates. The types of personal information collected at these pages include:
Name
E-mail address
Phone number
How We Use Information
We do not share the information you provide about yourself with outside parties except to the extent necessary to complete that order. We may use your e-mail address to communicate with you, for example, to notify you of special offers or programs you might find of interest.
We use return e-mail addresses to answer the e-mail we receive. We may also use these e-mail addresses to respond to queries.
You may be able to register with our website if you would like to receive updates on news , events, or new products or services.
We may use non-identifying and aggregate information to better design our website and share with our advertising agencies. For example, we may tell an advertising agency that X number of individuals visited a certain area on our website, or that Y number of men and Z number of women filled out our registration form, but we would not disclose anything that could be used to personally identify those individuals.
If you choose to register or receive products or materials from us, or to otherwise give us personal information, we may store some or all of that personal information and use it for marketing research and marketing purposes. We will never sell your personal information to any other company. In the event of a criminal investigation or a suspected illegal activity, we may be required by law enforcement agencies to share certain personal information.
Finally, we never use or share personally identifiable information provided to us online in ways unrelated to the ones described above without also providing you an opportunity to opt out or otherwise prohibit such unrelated uses.
Intellectual Property
Terms and logos associated with Obsessive are trademarked as at November 2018 under IPONZ case 1108606 and updated logos and words as of November 2023 under IPONZ case 1239519.
Obsessive Product Store Policies
The following policies relate to products purchased on our Online Product Shop. We ship to New Zealand nationwide. Your order is important to us, which is why we want to make sure that your products arrive on time and in excellent condition.
General Shipping Information
- In-stock, ready to ship items Are usually processed and dispatched from our warehouse within 2~3 working days.
- In-stock, available in 7-10 days itemsAre usually processed at an off-site warehouse and ready for dispatch within 2 weeks.
- Backorders/Pre-orders If the items you have selected are currently not in-stock we will give you an expected shipping time at checkout or by a follow-up email.
- Multiple shipments If you want the in-stock items sent first, your original postage amount may not cover the cost of shipping them, and you may incur additional charges. Should you require additional details if postage can be covered of sending your in-stock orders you may call us at 0800 667 947 or email us at any time to [email protected]
Delivery Timeframes
We are partnered with third-party courier companies in New Zealand. Items will normally be delivered during working hours only. To process your order for delivery, it might take up to 2 working days from our warehouse to couriers. The delivery timeframe starts after the courier collects your order from our warehouse.
The couriers’ delivery timeframes are usually:
2-3 working days to Auckland,
3-5 working days to North Island,
5-10 working days to South Island.
Up to 14 working days for rural or out-of-the-way areas.
Track your orders
Once your order has shipped from our warehouse, please directly contact the courier company with any inquiries about the status of your package. We use a third-party courier company to ship orders. If you have any questions regarding the status of your shipment, Obsessive will try our best to help you contact the courier company. However, we have no control over the courier companies' delivery timeframe or outcome. Therefore, the fastest and the best way is you directly contact the courier company with any inquiries about the status of your package.
We use these courier companies to ship orders around NZ:
ONSEND
09 217 3458
[email protected]
https://www.onsend.com/
FLIWAY
09 255 4610
[email protected]
https://fliway.com/
KIWIEXPRESS
[email protected]
09 589 4100
https://www.kiwiexpress.co.nz/
POSTHASTE
09 525 2060
[email protected]
https://www.posthaste.co.nz/
NZ COURIERS
09 526 3100
[email protected]
https://nzcouriers.co.nz/
ARAMEX
09 634 3704
https://aramexpress.aramex.com/contact-us/
Change of delivery address
We can change the delivery address if the order is not yet shipped. Once an order is shipped we are unable to redirect the package to a different address and is the customer's responsibility to coordinate with the courier company.
Important Delivery Information
Inspect Your Products: Please carefully inspect each product upon delivery. Even if the outer packaging appears undamaged, internal items may be affected.
Reporting Damage: Any signs of damage, such as tears, holes, or compression to the packaging, should be noted immediately upon delivery. Ensure to write “Damage/Loss” on the Consignment Note if any issues are noticed.
Acceptance of Goods: Accepting the delivery without noting "Damage/Loss" confirms that all goods were received in good condition. Please avoid using terms like “STI” (Subject to Inspection) or “STC” (Subject to Check), as these are not acceptable for claiming damages or losses.
Claims and Reports: Report any damages to us within 12 hours of delivery with photos of the affected items. Claims reported after 12 hours, or without the appropriate "Damage/Loss" notation, will not be accepted.
Liability for Unattended Deliveries: We do not cover damages or losses for items authorized for drop-off without a direct handover or if the POD (Proof of Delivery) is signed without indicating issues.
We value your trust and are committed to ensuring your satisfaction with every order.
Shipping Delay or Stolen Shipment
If there are Shipping Delays, it may take an additional 7-10 business days for delivery.
Please note: Shipping delays are completely out of our control, and Obsessive is not responsible for the delay that is occurred by the NZ courier company.
Normally all packages require a signature for delivery unless permission or instruction is given by the customer to leave the goods without a signature. In the case that packages are left at your front door by the postal courier if no one is home to receive it. We have no control over what happens to your package once the courier delivers it. We do not replace or refund orders that are scanned "delivered" by the courier companies.
We are not responsible for lost or stolen packages or packages delayed in transit.
Non-Refundable Shipping
Original shipping fees are non-refundable. Shipping fees cover the services provided by the carrier and will not be refunded if an item is returned for any reason.
Shipping to Rural Areas
Please note: all rural freight delivery addresses will attract a Rural Delivery surcharge.
Our freight estimates on our website are to the registered freight company depot address, closest to the customer's delivery address, and to most metropolitan addresses. For rural area addresses, freight companies reserve the right to charge a surcharge where they deem necessary. In this case, if the original shipping fee charged is not sufficient to cover the Rural Delivery Surcharge to deliver to the customer’s provided address, your order will be delivered to the nearest freight company depot address. From that point, it’s the customer’s responsibility to arrange delivery at your cost. When your order is ready for collection depot staff will give you a call to let you know.
If you are not able to collect it from the depot and require a door-to-door service, our staff member will contact you by email to let you know the extra fee for the Rural Surcharge needed for the freight company to deliver the package to your provided address.
Oversized Items
Any large, unusually-shaped, package over 1500mm, volume over 0.125m3, or heavy parcels over 25kg items within New Zealand might attract an oversize surcharge.
Delivery Point Policy
“Delivery Point” means an outside area of the Premises, such as the Customer’s front door, or any particular outside area specified by the Customer on a particular Product order form. If the Premises are a multi-level building, the Delivery Point shall be located on the ground floor of such building. For customers who live rurally, the delivery point may not be the residence stated.
Deliveries will be made to the Delivery Point. If the courier brings the Products inside the Premises, beyond the Delivery Point, at the request of the Customer, the Customer needs to pay the additional fee.
Authority to leave / non-signature required delivery
For any authority to leave (ATL) and (or) non-signature required delivery request, meaning you have agreed that our courier companies will not be liable for any damages or losses to a package left in accordance with the instructions provided.
Highly Fragile and Dangerous Items
We are not able to ship any products/goods referred to as “highly fragile products” or dangerous goods. You can choose to pick up the products/goods or arrange for your own trusted courier to pick up the item(s) from our Auckland warehouse. Any “highly fragile products” that are authorised by you to be shipped by Obsessive will be at the customer’s risk and will make all damage claims and warranties void. We are not liable to pay any compensation to you for any loss or damage, or any delay in delivery of, those products/ goods referred to as “highly fragile products”.
For more information about our warranty, claims, and return, please visit www.obsessive.co.nz
Obsessive Return Policy
- At Obsessive, we stand behind our product. Some of these products can’t be returned, and we do not support any Change of Mind policy.
- Subject the rest of this policy, if for any reason you are unsatisfied with your purchase of an Obsessive car care product, you can contact us within 14 days of taking delivery and return the product.
- Products damaged in transit: If your product has been damaged during transit to your delivery address we will replace your product (if it is available) or issue a credit / refund. In these circumstances, if the Consumer Guarantees Act applies to the purchase, we will meet our obligations under that Act. Otherwise, if the Consumer Guarantees Act does not apply, unless we agree otherwise, you must notify us within 24 hours of delivery in order to be eligible for a replacement, credit or refund.
- Products that are faulty upon arrival / first use or otherwise: If the product you received is faulty upon arrival or where the Consumer Guarantees Act applies, the products do not comply with the guarantees under that Act, we will either repair or replace your product, or issue a credit / refund. Without limiting any rights you have under the Consumer Guarantees Act, in order to repair, replace or issue a credit / refund for your faulty product, it will need to be returned to us so we can test and confirm that it is faulty. If the Consumer Guarantees Act applies, we will meet our obligations under that Act, Otherwise, if the Consumer Guarantees Act does not apply, all returns of this nature must be made within 14 days of purchase / delivery.
- Products must be returned unopened in their original packaging, along with all included accessories, be in new condition suitable for resale, and must not have been damaged during the time the product is in your possession, including up until we receive the product.
- You must notify us via the Obsessive Contacts within 14 days of taking delivery of your product and request a return under this policy.
- If there is no proof of the delivery date it will be assumed to be 3 business days from the date of dispatch of the product.
- Our goods come with guarantees that cannot be excluded under NZ Consumer Law. You are entitled to a replacement or refund for a major failure. You are also entitled to have the goods repaired or replaced if goods fail to be of acceptable quality and the failure does not amount to a major failure.
- Any bonus / free products offered as part of a promotion (including gifts with purchase), or any products purchased at discount prices as part of combo deals offers, must be returned with the primary product as part of any warranty claim on the primary product that the bonus / combo items were offered with if the claim will result in the primary product being refunded or a credit note offered. In addition, where bonus / free / combo products offered as part of a promotion including gifts with purchase are subject to a warranty claim and cannot be repaired or replaced, the customer must return all bonus / combo products along with the primary product the bonus / combo products were offered with before a refund or credit note of the primary product will be issued. Where the bonus / combo product is a gift card, the unused gift card must be returned with the primary product before a full refund will be offered. Where the gift card has been used, in whole or in part, Obsessive will deduct the amount that has been used from the refund of the purchase price. For the sake of clarity, Obsessive notes that it does not require the return of the gift card for a repair or replacement of the primary product.
- Without limiting any rights you have under the Consumer Guarantees Act:
- faulty goods will be subject to the normal return procedures for the specific brand being returned.
- freight charges will not be credited
Copyright © 2023 Obsessive Car Detailing Ltd
COVID traffic light OPERATIONS (Relevant only when traffic light system in effect)
As per official COVID-19 guidelines, we remain open with changes to our policies and processes to ensure the safety of our staff and clients. For clients wishing to make bookings with Obsessive: firstly, thank you. It is an uncertain time for many small businesses, and we are no different. We have invested heavily in PPE and new equipment last year to cleanse both our Studio and your vehicles and in turn ensure the safety of both our staff and clients.
- At Red we will not be opening the client area of the Studio to ensure we stay contact-less. That means whilst we are fully operational within the Studio, all bookings must be made by phone or email (contacts below).
- At Orange and Green our client area is open to clients, however masks must be worn, COVID app sign-in must be completed and a valid vaccine pass must be presented for scanning upon entrance.
Please note: at no time and under no Traffic Light level will the remainder of our Detailing Studio (including our work areas and offices) be open to clients. We thank you for your understanding.
See
We also now are offering an ozone treatment service for vehicles; see below for more information.
Key Contacts
Main line: 0800 667 947 | [email protected]
Liane David (Client Manager): 022 624 5344 | [email protected]
This is a time where we focus on bolstering our three core pillars; Quality, Service & Care.
See more on the COVID requirements here: https://covid19.govt.nz/ covid19.govt.nz/
- At Red we will not be opening the client area of the Studio to ensure we stay contact-less. That means whilst we are fully operational within the Studio, all bookings must be made by phone or email (contacts below).
- At Orange and Green our client area is open to clients, however masks must be worn, COVID app sign-in must be completed and a valid vaccine pass must be presented for scanning upon entrance.
Please note: at no time and under no Traffic Light level will the remainder of our Detailing Studio (including our work areas and offices) be open to clients. We thank you for your understanding.
See
We also now are offering an ozone treatment service for vehicles; see below for more information.
Key Contacts
Main line: 0800 667 947 | [email protected]
Liane David (Client Manager): 022 624 5344 | [email protected]
This is a time where we focus on bolstering our three core pillars; Quality, Service & Care.
See more on the COVID requirements here: https://covid19.govt.nz/ covid19.govt.nz/
