Terms and conditions
All services undertaken at Obsessive Car Detailing Ltd ("Obsessive") are subject to the following Terms and Conditions.
Payment Terms
Unless otherwise stated on the invoice, payment is due on the same day of service. If payment is not made on the due date, Obsessive may charge interest on the overdue amount calculated on a daily basis from the due date until actual payment.
Obsessive may choose to charge a deposit to secure a booking confirmation. This will be invoiced separately, and will consist of a percentage of the overall service booked. Non payment of this deposit invoice will result in booking cancellation. Deposits are non-refundable.
Obsessive employ a third party debt collection agency. Should payment not be made, the overdue debt will be recovered through said third party agency. You will also be liable to pay all expenses and costs (including legal costs as between solicitor and client) in relation to the recovery or attempted recovery of any overdue amount.
Credit card payments incur a surcharge of 3%.
Cancellation Policy
We ask that if you must cancel or reschedule any appointment, that you please provide us with at least 24-hour notice. This way, we will be able to accommodate clients on our waiting list.
We do understand that unavoidable issues arise and will do our best to work with you in case of an emergency. Last minute cancellations or ‘no shows’ may be charged a cancellation fee. Here is our general breakdown of cancellation fees:
- Less than 1 day notice will result in a charge equal to a minimum 50% of reserved appointment(s)
- ‘NO SHOWS’ will be charged 100% of service amount (more than 2 no shows will result in prepayment of any future appointments
- If an appointment is rescheduled more than 2 times you will be asked for 50% non-refundable deposit to secure the booking.
Vehicle Detailing Services
- Our services and, where applicable, the steps entailed in each Detailing Package are listed at www.obsessive.co.nz.
- Obsessive reserves the right to refuse service.
- Unless otherwise arranged and agreed prior, the services listed at www.obsessive.co.nz are what will be performed for each Detailing Package.
- Unless otherwise arranged and agreed prior, Obsessive will not clean closed interior pockets (such as the glove box and center console armrest pockets, if fitted). This is due to client privacy.
- Please ensure you have notified your insurance company that your vehicle is in our care and ensure you have cover for the vehicle while at our location (33 Walls Road, Penrose, Auckland 1061).
Paint Protection Film Specific Terms of Service
Any current stone chips on the areas we apply film may in fact become more obvious after application due to uneven surface under the film. The application of Paint Protection Film involves removing & applying film multiple times which can cause stress to paintwork. Whilst Obsessive Car Detailing Ltd ensure the highest level of care when applying film, there is always a risk of paintwork lifting (separating the clear coat from the base layer). Should the paintwork not be original (i.e. if there has been a respray on the vehicle) there is a much higher chance of paint lifting. This is a risk of the job being undertaken, and not something we take responsibility for. To lessen this risk, we will always assess the vehicle prior to commencing work and whilst some risks can be identified, this process does not eliminate all risks. All work is undertaken with the understanding our clients are happy to accept these risks & associated responsibility for damages.
Ceramic Coating Specific Terms of Service
Obsessive warrant exterior ceramic coatings under the following terms & conditions. Obsessive coatings are warrantied for the lifespan listed on the warranty document provided with your vehicle.
Providing that all of the terms and conditions have been met (and none of the exclusions are evident), Obsessive will rectify and/or reapply the coating.
Obsessive warrant exterior ceramic coatings under the following terms & conditions. Obsessive coatings are warrantied for the lifespan listed on the warranty document provided with your vehicle.
- All warranty concerns must be addressed by Obsessive in the first instance
- Warranty cards are provided in the name of the vehicle owner at the time of application and cannot be transferred.
- When vehicles require re-application following panel work, a fee is incurred for said reapplication
- The vehicle's paintwork is required to be maintained under Obsessive recommendations
- Exclusions from warranty include (but are not limited to) swirl marks, environmental fallout (such as but not limited to bird droppings and bug residue), scratches, waterspots, overspray, defects, rust, faded clear coat, peeling, other forms of damage and impacts.
- Warranty may be void if it is deemed the owner has been negligent or careless in the maintenance of the vehicle paintwork or there is damage evident to the coating that has arisen from improper wash technique.
Providing that all of the terms and conditions have been met (and none of the exclusions are evident), Obsessive will rectify and/or reapply the coating.
Vehicle Collection
Unless otherwise organised prior, vehicle collection from Obsessive is due on the same day as notification of completion of the service (the "due date"). If collection is not made on the due date, Obsessive may charge storage fees calculated on a daily basis from the due date until actual collection.
Due to workflow and ensuring the absolute best quality levels are upheld for our clients, we may request specific time slots available for vehicle collection. In this case, notification will be sent prior to the collection time.
Should you wish to pick your vehicle up outside of these hours, this must also be arranged with the Obsessive Client Services Team - 0800 NO SWIRLS (0800 667 947) or info@obsessive.co.nz
Unless otherwise organised prior, vehicle collection from Obsessive is due on the same day as notification of completion of the service (the "due date"). If collection is not made on the due date, Obsessive may charge storage fees calculated on a daily basis from the due date until actual collection.
Due to workflow and ensuring the absolute best quality levels are upheld for our clients, we may request specific time slots available for vehicle collection. In this case, notification will be sent prior to the collection time.
Should you wish to pick your vehicle up outside of these hours, this must also be arranged with the Obsessive Client Services Team - 0800 NO SWIRLS (0800 667 947) or info@obsessive.co.nz
Loan Car Terms
Should Obsessive Car Detailing Ltd provide a loan car, the following terms must be met:
Should Obsessive Car Detailing Ltd provide a loan car, the following terms must be met:
- The hirer must be over the age of 18 and hold a full valid NZ drivers license
- The hirer is responsible for the loan vehicle from taking the keys up until inspection and handover of the vehicle back to Obsessive
- The hirer will ensure the petrol tank is refilled to the level as received. If this is not filled, a filling fee of $50 plus fuel costs will be passed to the hirer.
- An excess of $1,000 applies to any damages incurred during use. The hirer acknowledges they are responsible for damages or losses to this amount.
- Any infringement notifications such as speeding tickets recieved for the time the loan car is in the hirer's care are the hirer's responsiblity.
- There is no smoking permitted in the loan car.
- There is no guarantee a loan car will be available, and it is at the discretion of Obsessive whether to provide such.
Privacy Policy
Our Commitment To Privacy
Your privacy is important to us. To better protect your privacy we provide this Privacy Policy, which explains our online information practices and the choices you can make about the way your information is collected and used. To make this Privacy Policy easy to find, we make it available throughout our site and where personally identifiable data may be requested.
The Information We Collect
This Privacy Policy applies to all information collected or submitted on our website. On some pages, you may be able to order products, make requests, and register to receive email updates. The types of personal information collected at these pages include:
Name
E-mail address
Phone number
How We Use Information
We do not share the information you provide about yourself with outside parties except to the extent necessary to complete that order. We may use your e-mail address to communicate with you, for example, to notify you of special offers or programs you might find of interest.
We use return e-mail addresses to answer the e-mail we receive. We may also use these e-mail addresses to respond to queries.
You may be able to register with our website if you would like to receive updates on news , events, or new products or services.
We may use non-identifying and aggregate information to better design our website and share with our advertising agencies. For example, we may tell an advertising agency that X number of individuals visited a certain area on our website, or that Y number of men and Z number of women filled out our registration form, but we would not disclose anything that could be used to personally identify those individuals.
If you choose to register or receive products or materials from us, or to otherwise give us personal information, we may store some or all of that personal information and use it for marketing research and marketing purposes. We will never sell your personal information to any other company. In the event of a criminal investigation or a suspected illegal activity, we may be required by law enforcement agencies to share certain personal information.
Finally, we never use or share personally identifiable information provided to us online in ways unrelated to the ones described above without also providing you an opportunity to opt out or otherwise prohibit such unrelated uses.
Intellectual Property
Terms and logos associated with Obsessive are trademarked as at November 2018 under IPONZ case 1108606 and updated logos and words as of November 2023 under IPONZ case 1239519.
Copyright © 2023 Obsessive Car Detailing Ltd
Our Commitment To Privacy
Your privacy is important to us. To better protect your privacy we provide this Privacy Policy, which explains our online information practices and the choices you can make about the way your information is collected and used. To make this Privacy Policy easy to find, we make it available throughout our site and where personally identifiable data may be requested.
The Information We Collect
This Privacy Policy applies to all information collected or submitted on our website. On some pages, you may be able to order products, make requests, and register to receive email updates. The types of personal information collected at these pages include:
Name
E-mail address
Phone number
How We Use Information
We do not share the information you provide about yourself with outside parties except to the extent necessary to complete that order. We may use your e-mail address to communicate with you, for example, to notify you of special offers or programs you might find of interest.
We use return e-mail addresses to answer the e-mail we receive. We may also use these e-mail addresses to respond to queries.
You may be able to register with our website if you would like to receive updates on news , events, or new products or services.
We may use non-identifying and aggregate information to better design our website and share with our advertising agencies. For example, we may tell an advertising agency that X number of individuals visited a certain area on our website, or that Y number of men and Z number of women filled out our registration form, but we would not disclose anything that could be used to personally identify those individuals.
If you choose to register or receive products or materials from us, or to otherwise give us personal information, we may store some or all of that personal information and use it for marketing research and marketing purposes. We will never sell your personal information to any other company. In the event of a criminal investigation or a suspected illegal activity, we may be required by law enforcement agencies to share certain personal information.
Finally, we never use or share personally identifiable information provided to us online in ways unrelated to the ones described above without also providing you an opportunity to opt out or otherwise prohibit such unrelated uses.
Intellectual Property
Terms and logos associated with Obsessive are trademarked as at November 2018 under IPONZ case 1108606 and updated logos and words as of November 2023 under IPONZ case 1239519.
Copyright © 2023 Obsessive Car Detailing Ltd
COVID traffic light OPERATIONS
As per official COVID-19 guidelines, we remain open with changes to our policies and processes to ensure the safety of our staff and clients. For clients wishing to make bookings with Obsessive: firstly, thank you. It is an uncertain time for many small businesses, and we are no different. We have invested heavily in PPE and new equipment last year to cleanse both our Studio and your vehicles and in turn ensure the safety of both our staff and clients.
- At Red we will not be opening the client area of the Studio to ensure we stay contact-less. That means whilst we are fully operational within the Studio, all bookings must be made by phone or email (contacts below).
- At Orange and Green our client area is open to clients, however masks must be worn, COVID app sign-in must be completed and a valid vaccine pass must be presented for scanning upon entrance.
Please note: at no time and under no Traffic Light level will the remainder of our Detailing Studio (including our work areas and offices) be open to clients. We thank you for your understanding.
See
We also now are offering an ozone treatment service for vehicles; see below for more information.
Key Contacts
Main line: 0800 667 947 | info@obsessive.co.nz
Liane David (Client Manager): 022 624 5344 | liane@obsessive.co.nz
This is a time where we focus on bolstering our three core pillars; Quality, Service & Care.
See more on the COVID requirements here: https://covid19.govt.nz/ covid19.govt.nz/
- At Red we will not be opening the client area of the Studio to ensure we stay contact-less. That means whilst we are fully operational within the Studio, all bookings must be made by phone or email (contacts below).
- At Orange and Green our client area is open to clients, however masks must be worn, COVID app sign-in must be completed and a valid vaccine pass must be presented for scanning upon entrance.
Please note: at no time and under no Traffic Light level will the remainder of our Detailing Studio (including our work areas and offices) be open to clients. We thank you for your understanding.
See
We also now are offering an ozone treatment service for vehicles; see below for more information.
Key Contacts
Main line: 0800 667 947 | info@obsessive.co.nz
Liane David (Client Manager): 022 624 5344 | liane@obsessive.co.nz
This is a time where we focus on bolstering our three core pillars; Quality, Service & Care.
See more on the COVID requirements here: https://covid19.govt.nz/ covid19.govt.nz/
